Frequently Asked Questions

Are all of your items handmade?

• Yes! Every crochet item from Melody Makes is handmade by me, so small differences in size, shape, or stitching are completely normal and make each piece unique. 

Do you take custom orders?

• Yes! I love making custom pieces whenever my availability allows. You can contact me with what you have in mind, your preferred colors, size, budget, and any inspiration photos. 

Can I choose custom colors?

• Yes! Many of my items can be made in different colors. If a listing has a "Custom Colors" option, select it when ordering and add your requested colors in the “Notes or instructions” box at checkout.
• Please be as specific as possible. If you have a particular shade in mind, you’re also welcome to contact me with an inspiration photo. Custom colors are subject to yarn availability. 

I forgot to add my custom colors at checkout. What should I do?

• No worries! Contact me as soon as possible with your order information and the colors you would like. I may not be able to begin your item until I receive your color choices.

How do I care for my crochet item?

• Care instructions may vary depending on the item and materials used. Check the individual product description for specific care information. If you’re unsure, feel free to contact me before washing your item.

Can I cancel my order?

• Please contact me as soon as possible if you need to cancel. Ready-to-ship orders may be cancellable if they haven’t shipped yet. Once I have started creating a made-to-order or custom item, cancellation may no longer be possible.

Do you accept returns or exchanges?

• If there is an issue with your order, please contact me as soon as possible so I can help. Unused, non-custom items may be eligible for return depending on the situation. Custom, personalized, and made-to-order pieces may not be eligible because they were created specifically for you.

Still have a question? Send me a message through the Contact page and I’ll get back to you as soon as I can.